Shipping policy
Shipping Policy
Thank you for shopping with The Lit Traveler. Please review our shipping policy before placing your order.
Made-to-Order Processing
All items are made to order. This means your order is produced after it is placed.
Most orders ship within 2 to 7 business days after the order is submitted for production. Processing times may vary depending on the product, order volume, product availability, production schedule, holidays, and destination.
Shipping Rate
The Lit Traveler currently offers flat rate shipping on all orders.
Flat Rate Shipping: $6.99
Shipping Time
Estimated shipping and delivery times may vary by product, destination, shipping carrier, and fulfillment provider. Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, high-volume seasons, or other circumstances outside of our control.
Shipping Carriers
Shipping carriers may vary depending on the product, fulfillment provider, and destination. The carrier used for your order is selected during fulfillment.
Tracking Information
Once your order ships, tracking information will be sent to the email address used at checkout when tracking is available.
If your order includes multiple items, they may ship separately and may receive separate tracking numbers.
Incorrect Shipping Address
Please make sure your shipping address is correct before placing your order. The Lit Traveler is not responsible for orders shipped to an incorrect address entered at checkout.
If you notice an address error after placing your order, please contact us as soon as possible at hello@thelittraveler.com. We will do our best to assist, but address changes are not guaranteed once an order begins processing or production.
Lost, Delayed, or Stolen Packages
Once an order has been shipped, delivery is handled by the shipping carrier. The Lit Traveler is not responsible for carrier delays or packages marked as delivered but lost or stolen after delivery.
If your tracking shows delivery but you have not received your package, please check with your local carrier, household members, neighbors, front desk, mailroom, and surrounding delivery area first.
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery with your order number and clear photos of the issue.
We will review the order and help resolve the issue as quickly as possible. Depending on the issue, a replacement or refund may be offered.
Contact Us
For shipping questions, contact us at hello@thelittraveler.com.
The Lit Traveler
Operated by Salt & Light Solutions LLC
Mailing address: The Lit Traveler, 100 North Ave STE 103 PMB 909, Tallmadge, OH 44278, United States
