Returns & Exchanges
Thank you for shopping with The Lit Traveler. Please review our returns and exchanges policy before placing your order.
Made-to-Order Items
All The Lit Traveler products are made to order. This means each item is produced after your order is placed.
Because our products are made to order, we do not accept returns or exchanges for buyer’s remorse, incorrect size selection, change of mind, or accidental orders.
Personalized Items
Personalized items, including custom luggage tags, are final sale unless they arrive damaged, defective, or incorrect due to a production error.
Please enter personalization details exactly as you want them printed. The Lit Traveler is not responsible for misspellings, incorrect names, or personalization errors submitted at checkout.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery.
Email us at hello@thelittraveler.com with your order number and clear photos of the issue.
We will review the order and, if approved, may offer a replacement or refund depending on the issue.
Wrong Size Ordered
Please review all size details before placing your order. Because each luggage cover is made to order, we cannot accept returns or exchanges if the wrong size is selected at checkout.
Order Changes or Cancellations
If you need to request an order change or cancellation, please contact us as soon as possible at hello@thelittraveler.com.
We will do our best to assist, but changes and cancellations are not guaranteed once an order begins processing or production.
Refunds
If a refund is approved, it will be issued to the original payment method. Please allow time for your bank or payment provider to process the refund.
Return Shipping
In most cases, damaged, defective, or incorrect items do not need to be returned. If a return is required, we will provide instructions after reviewing your request.
Contact Us
For returns or exchanges questions, contact us at hello@thelittraveler.com.
